Category: Mobile

How Citibank failed at mobile

citi-login-rotated

Mobile apps have changed the way we live and work, providing quick access to information that affects our daily lives. We’ve become accustomed to having this information at our fingertips: maps showing us where to go, instant communication with friends and family, real-time updates for our favorite sports teams, and the list goes on.

One area that seems to lag behind in the mobile department is banking and finance. The mobile experiences from most major players in this arena are lackluster, hard to use, and downright frustrating. In fact, the only bright spots in an otherwise dim world of banking apps come from Simple and from financial management software like Mint and Check. These companies are definitely putting pressure on others to step up their mobile experiences, but until traditional banks begin to shed customers, it likely won’t be enough.

Citibank’s mobile app has languished for years as a steaming pile of fail. I wouldn’t be surprised if they had the absolute worst banking app in the world. It was a combination of web views, confusing or hidden menus, hard-to-hit touch points, and some really shaky hardware tie-in to the camera for check deposits.

Basically, it looked like the 1990s took over your phone.

For years, I’d been begging Citi via Twitter, email, and the Google Play Store for a new app. So, when I finally received this email from Citi last week, I was sure that day had finally arrived…

I was wrong.

Posted in Mobile Tagged with: , , , , ,

Apple’s policies on 3rd-party in-app purchasing

Apple’s policies on 3rd party in-app “stores” are a bit ridiculous. I think primarily about Google’s launch of the Play Music app on iOS this morning. It ships without the ability to purchase music within the app. Why? Because Apple

Posted in Mobile Tagged with: , ,

Unintended consequences: App stores

These days, we obtain more and more of our software through curated app stores. It started en-masse with Apple back in 2008 and the model was quickly adopted by Google, RIM, and now Microsoft. In fact, with the launch of

Posted in Mobile Tagged with: , , , ,

Verizon’s Usage-based Data Plans: Bad for Consumers

Verizon is doing several things that won’t immediately affect current subscribers, but that may affect subscription renewals down the road and will definitely impact all new smartphone purchasers who aren’t already attached to a smartphone data plan. No matter how I look at these items, I can’t figure out even one single way that consumers will be impacted positively. Don’t believe what Verizon tells you. This isn’t at all good!

Posted in Mobile Tagged with: , , , , ,

Computing.Next: Google IO and WWDC

I’ve refrained from posting my thoughts on Google IO, which took place last month, because I felt it would be better to wait and see what came out of Apple WWDC. The two companies have been fierce competitors in the

Posted in Digital Media, Mobile, Software Tagged with: , , , , , , , ,